Contact
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Use this page to contact Off Leash Labs, the maker of Prettify. Send questions, bug reports, license problems, and refund requests to the same place.
Send an email to offleashlabs@gmail.com.
For a problem, include:
- Where you use Prettify: the web app and your browser, or the desktop app and your operating system.
- On the desktop app, the version. Find it in Settings, under Updates.
- The steps that cause the problem.
Do not send a document that contains secrets or personal data. If the problem needs a sample, remove the private values first.
Report a bug in the app
The bug report form in Prettify sends the report directly, with no email needed.
- Select Report Bug in the sidebar, or open the Command Palette with
Cmd+K(Mac) /Ctrl+K(Windows, Linux) and search for it. - Type a title and a description.
- Add a screenshot if it helps. You can paste it, drag it, or pick a file.
- Send the report.
The report includes general context, for example the format, the view, and the app version. It never includes your document contents. See Troubleshooting for fixes to common problems first.
License and purchase help
After you buy Pro, Lemon Squeezy emails your license key. To activate it, see Prettify Pro. If you cannot find the key or cannot activate it, email us with the address that you used to buy Pro.
Refunds
Pro has a 30-day money-back guarantee, no questions asked. To ask for a refund, email offleashlabs@gmail.com or use the bug report form in the app. Include the email address that you used to buy Pro.
Privacy questions
Prettify keeps your documents on your device. The privacy guide explains what stays local and what is sent. The privacy statement is the full policy. Send privacy questions to the same email address.